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Summary here
Workflows For Special Sale Actions
For experienced users who need a fast reference.
Quick Actions
| Action | Steps |
|---|---|
| Hold sale | Press Hold/Recall button → Confirm “Yes, Hold” |
| Recall held sale | Press Hold/Recall button (or counter) → Select sale → Recall |
| Cancel sale | Press Cancel Sale button → Confirm “Yes” |
| Recover cancelled | Review Sales → Find sale → Recall |
Hold & Recall Methods
Method 1: Hold/Recall Button
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- No sale in progress
- Press Hold/Recall button
- Select sale from list
- Press Recall
Method 2: Held Sale Counter
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- No sale in progress
- Press counter icon (top bar)
- Select sale from list
- Press Recall
Method 3: Review Sales
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- Press Review Sales button
- Find sale in list
- Press Recall (top right)
Cancel Sale Methods
Option 1: Order View Button
- Press Cancel Sale (bottom right of order view)
- Confirm “Yes”
Option 2: Function Button
- Press Cancel Sale function button
- Confirm “Yes”
⚠️ Can only cancel sales with NO payments
Key Rules
🚨 Before End of Day: Complete all held sales first
⚠️ Holding does NOT print: Kitchen won’t receive order
✅ Auto-hold triggers: Clerk logout or recall another sale
💡 Best practice: Minimize held sales, recall quickly
Quick Troubleshooting
| Issue | Fix |
|---|---|
| Can’t recall | Complete/hold/cancel current sale first |
| Can’t cancel | Payment applied - use refund instead |
| Can’t run Z read | Complete all held sales first |
| No Hold button | Add to keyboard layout |