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Workflows For Printing Orders & Receipts
For experienced users who need a fast reference.
🗺️ Workflow Overview
4 Print Methods: Start Print Button | Order View | Split Payment Window | Review Sales
Receipt Types: Tax Invoice (finalized) | Guest Bill (in-progress) | Payment Receipt Invoice
Quick Reference
| Need | Print Type |
|---|---|
| Finalized sale | Tax Invoice |
| In-progress sale | Guest Bill |
| Copy later | Use Review Sales |
| Kitchen missed order | Reprint Kitchen |
Print Methods
Method 1: Start Print Button
- Open/complete sale
- Press Start Print
- Receipt prints
Method 2: Order View
- Open sale in Order View
- Press Print Receipt button
Method 3: Split Payment Window
- Open Split Payment
- Press Print Receipt button
Method 4: Review Sales
- Open Review Sales
- Select transaction
- Press Print Sale
Special Prints
Payment Receipt Invoice
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- Open Review Sales
- Select transaction
- Click payment receipt circle
- Press Print Receipt
Reprint Kitchen Docket
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- Open Review Sales
- Select transaction
- Press Reprint Kitchen
⚠️ Manual reprints ignore previous prints - notify kitchen
Receipt Types
Tax Invoice:
- Finalized sales only
- Official receipt
- Payment totals and tax
Guest Bill:
- In-progress sales
- Shows paid vs owing
- Not official receipt
Payment Receipt Invoice:
- Shows payment method only
- Not what was sold
- Use for deposits
Quick Troubleshooting
| Issue | Quick Check |
|---|---|
| Nothing prints | Power, paper, printer assigned |
| Kitchen missed order | Product tags, auto-print enabled |
| Duplicates | Manual reprint = duplicates |
| Guest Bill not Tax Invoice | Finalize sale first |
| Partial print | Paper or connection |
Setting Up Print Headers
Print Headers group and order products on kitchen dockets, making large orders easier to read and prepare (e.g., “MAINS”, “DRINKS”, “DESSERTS” sections on a docket).
Quick Steps
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- In HQ, go to Site → Print Headers
- Click + Add Print Header
- Enter a name and a weight (number for ordering - smaller prints first)
- Click Save
Assigning Print Headers
Print headers can be assigned in two ways:
| Method | How | Priority |
|---|---|---|
| Directly to a product | Product edit → Print Header dropdown | Higher priority |
| To a tag | Product Tags → Edit tag → Print Header dropdown | Lower priority |
A print header assigned directly to the product overrides the tag’s print header.
Ordering Print Headers
The weight field controls print order - smaller numbers print first.
Tip: Number in multiples of 10 (10, 20, 30…) to leave room for future headers between existing ones.
Editing and Deleting
- Edit: Double-click the print header → make changes → Save
- Delete: Click to select → click Delete Print Header button