Troubleshooting Covers / Pax

The cover prompt doesn’t appear when I open a table#

Why this happens: The “Require Prompting for Covers/Pax” setting isn’t enabled.

Fix it:

1. Go to Organisation Settings > Tables
2. Tick “Require Prompting for Covers/Pax”
3. Save and sync your tills

I can’t adjust covers after the initial prompt#

Why this happens: The automatic prompt only works once per table (by design).

Fix it: Use the Set Covers button on your keyboard or update via the Floor Map instead. You can change covers as many times as needed with these methods.

The wrong number of covers appears by default#

Why this happens: Your Default Covers setting doesn’t match your typical party size.

Fix it:

1. Go to Organisation Settings > Tables
2. Change the “Default Covers/Pax” to your most common party size
3. Save the setting

💡 Tip: Review your typical party sizes for a week, then set the default to the most common number.

Covers aren’t syncing across my tills#

Why this happens: Your till might be offline or settings haven’t synced yet.

Fix it:

1. Check your internet connection
2. Wait 1-2 minutes for sync to complete
3. Restart the till if needed
4. Contact support if the issue persists

Back to Basics#