Troubleshooting: Completing a Sale

Having issues completing sales or taking payments? Find solutions below.

Q: What happens if I try to discount more than the sale total?#

A: System automatically adjusts to prevent over-discounting.

How it works:

• You enter discount larger than subtotal
• System automatically reduces discount
• Brings subtotal to exactly $0
• Won’t allow negative totals

Example:

Subtotal: $50
You enter: $75 discount
System applies: $50 discount
Result: $0 subtotal

Q: Can I remove items after taking a partial payment?#

A: Some functions restricted after partial payment.

What you CAN do:

• Apply additional discounts
• Add more items
• Take more payments
• Complete the sale

What you CANNOT do:

• Cancel the sale
• Some modification functions limited

If major changes needed:

• Process refund for partial payment
• Then modify sale as needed
• Re-apply payments

Q: What’s the difference between Split Payment and Split Bill?#

A: Different purposes for different scenarios.

Split Payment:

• One customer
• Using multiple payment methods
• Example: Customer pays $50 cash + $30 card

Split Bill:

• Multiple customers
• Each paying their portion
• Example: 4 friends splitting dinner bill

Use case guide:

Q: How do I cancel a sale?#

A: Must cancel BEFORE any payments applied.

Steps:

1. Press Cancel Sale button
2. Confirm cancellation
3. Sale clears

⚠️ After partial payment:

• Cancel option no longer available
• Must process refund instead

Q: Can I apply a discount after taking a partial payment?#

A: Yes, discounts can be applied after partial payments.

How to:

1. Take partial payment
2. Type discount amount/percentage
3. Press Fixed/Percent Discount button
4. Discount applies to remaining balance
5. Complete sale

Note:

• Sale must not be finalized
• Only works on unfin

alized sales

• Discount applies to subtotal

Still Having Issues?#

If your problem isn’t listed here:

1. Check the full guide for Completing a Sale for detailed instructions
2. Verify payment methods are set up correctly
3. Test with small amounts first
4. Contact Paimnt support for assistance