Troubleshooting: End-of-Shift Actions

Having issues with shift reports or cash reconciliation? Find solutions below.

Common Issues#

Problem: Cash Count Popup Not Appearing#

Symptoms:

• Press Shift Report button
• Report prints but no cash count popup
• Cannot enter cash reconciliation

Solution:

Display Cash Count setting is disabled.

Enable it:

1. Open Settings on till
2. Go to Till Configuration
3. Find “Display Cash Count” setting
4. Enable/tick the checkbox
5. Save settings

Test:

1. Press Shift Check or Shift Report
2. Cash Reconciliation popup should appear
3. Can now enter float and cash count

Note:

• This is per-till setting
• Each till can have different setting
• Enable on all tills that need cash counting

Problem: Variance Seems Incorrect#

Symptoms:

• Enter cash count
• Variance amount doesn’t match expectations
• Numbers seem wrong

Solution:

Float miscounted or not properly removed.

Common mistake:

• Counting float WITH cash in drawer
• Should remove float FIRST
• Then count only sales cash

Correct process:

1. Note starting float amount
2. Remove physical float from drawer
3. Count remaining cash (this is sales)
4. Enter float amount in system
5. Enter counted sales cash
6. System calculates variance

Example:

Started with: $200 float
Drawer contains: $850 total
Remove float: $200
Count remaining: $650 (this is sales cash)
Enter in system:
  - Float: $200
  - Counted: $650
System shows: Variance based on expected vs $650

Recount tips:

• Remove float before counting
• Count in quiet area
• Use denomination counting for accuracy
• Double-check totals

Problem: Cannot Cancel Shift Report After Counting Cash#

Symptoms:

• Started cash reconciliation
• Want to cancel
• System won’t let you

Solution:

This is intentional - system locks after confirmation.

Why:

• Prevents accidental data loss
• Ensures accurate record keeping
• Cash count is final once entered

Cannot cancel after:

• Entering float
• Completing cash count
• Confirming totals

Prevention:

• Ensure accuracy before submitting
• Double-check float amount
• Verify cash count before confirming
• Take your time - no rush

If error made:

• Report prints with entered data
• Make note of correction needed
• Adjust in next shift if needed
• Or contact support for adjustment

Problem: Shift Report Shows Unexpected Totals#

Symptoms:

• Report numbers don’t match expectations
• Sales totals seem wrong
• Payment breakdown confusing

Solution:

Check what period the report covers.

Shift Report (Z Read):

• Shows since last Z Read
• Resets counters to 0
• Cumulative since last reset

If numbers unexpected:

1. Check when last Z Read was run
2. Verify time period covered
3. Account for all sales in that period
4. Check if other clerks made sales

Common causes:

• Forgot to run Z Read yesterday
• Multiple shifts combined
• Other staff sales included
• Previous incomplete Z Read

Use Shift Check (X Read):

• View current totals WITHOUT resetting
• Check numbers before committing
• Verify expectations match reality

Q: Can float be skipped?#

A: Yes - enter $0 if no float used.

When to enter $0:

• Your business doesn’t use float
• Starting drawer completely empty
• Till dedicated to card-only sales

Important:

• Still need to remove any float present
• $0 should mean drawer truly started empty
• Not “I forgot to enter float”

If you DO use float:

• Always enter accurate float amount
• This affects variance calculations
• Critical for accurate reconciliation

Q: Why blind counting recommended?#

A: Prevents bias and encourages accuracy.

Blind counting:

• Don’t look at expected amount first
• Count what’s actually there
• System compares after you’re done

Benefits:

• No temptation to “make it match”
• More honest about actual cash
• Better identifies shrinkage or errors
• Improves cash handling accountability

Best practice:

• Count without looking at system
• Enter your actual count
• Let system show variance
• Investigate variances objectively

Q: Can I cancel shift report after counting cash?#

A: No - system locks report after confirmation.

Timeline:

• Before cash count: Can cancel
• During cash count: Can go back/edit
• After confirmation: Cannot cancel

Why:

• Ensures data integrity
• Prevents accidental loss
• Creates permanent record

What to do:

• Be certain before confirming
• Double-check all amounts
• Verify totals make sense
• Only confirm when sure

Q: Can I perform No Sale at any time?#

A: Yes - if button enabled.

Requirements:

• No Sale function button on keyboard
• Proper permissions
• Till drawer connected

When to use:

• Need change for customer
• Retrieve cash for banking
• Check drawer contents
• Any non-sale drawer opening

Important:

• All No Sale events are logged
• Appears in shift report
• Tracked for security/auditing
• Use only when necessary

Best practice:

• Minimize No Sale usage
• Have valid reason
• Don’t abuse feature
• Expect manager review

Still Having Issues?#

If your problem isn’t listed here:

1. Check the full guide for End-of-Shift Actions for detailed instructions
2. Verify Display Cash Count is enabled
3. Double-check float and cash count accuracy
4. Review shift period covered by report
5. Contact Paimnt support for assistance