Troubleshooting: Stocktake Module

Having issues with the Stock Module? Find solutions to common problems below.

Problem: Stock Not Being Deducted#

Why it happens: The location has no Draws From rule configured.

Solution:

• Go to HQ → Site Locations → Edit Details
• Set Draws From to the correct stock location
• Save and test with a sale

Problem: Product Cost Is Wrong#

Why it happens: An invoice was entered with incorrect pricing.

Solution:

• Correct the cost by creating a new invoice with the right price, or
• Manually overwrite the unit cost on the product’s Stock section

Problem: Duku Device Not Uploading#

Why it happens: The device was not synced before uploading.

Solution:

1. Ensure the Duku device has a network connection
2. Click Upload on the device
3. Refresh HQ to see the updated counts

Problem: Large Variance After Stocktake#

Why it happens: Sales made during the count period are normal and expected — the variance is calculated from the snapshot taken at start time.

Solution:

• If the variance seems unexpectedly large, recount the affected items
• Check for data entry errors (wrong decimal, wrong quantity)
• Review any stock movements that occurred during the count window

Problem: Cannot Finalise Invoice#

Why it happens: The invoice total in HQ does not match the supplier invoice total.

Solution:

• Check each line item for incorrect quantities or prices
• Use the Manual Adjustment field to correct minor rounding differences
• Do not finalise until totals match

Problem: Unknown Barcode on Duku#

Why it happens: The product scanned has no barcode assigned in HQ.

Solution:

1. Assign a temporary name on the Duku device and upload the count
2. In HQ, find the uploaded count and match it to the correct product