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Can’t find the answer you need?
Our support team is here to assist you with any questions or issues.
Troubleshooting Overview
If something isn’t working as expected in Paimnt, this is the best place to start. Use these guides to quickly identify issues, follow clear steps, and get back to serving customers.
What You’ll Find in Support
- Support articles are grouped by area of the system and each one includes: Common problems with clear symptoms
- Step-by-step solutions for quick fixes
- FAQs answering frequent questions
- Links back to detailed Basics articles
- Links to workflows for fast, repeatable actions
🗂️ Database Setup Troubleshooting
Fix issues related to HQ configuration and database setup.
Available guides:
- Creating Your Product List - Product setup issues
- Configuring Your Till Keyboard - Keyboard configuration problems
- Organising Products with Tags - Tag system issues
- Setting Up Price Lists - Price list problems
- Configuring Payment Methods - Payment method issues
🍽️ Managing Orders Troubleshooting
Resolve problems with till operations and order management.
Available guides:
- Table Functions - Table and covers/pax issues
- Special Sale Actions - Hold/recall/cancel problems
- Completing a Sale - Payment processing issues
- Printing Orders & Receipts - Printing problems
- Basic Navigation & Product Management - Till navigation issues
👔 Management Functions Troubleshooting
Handle supervisory and reporting issues with confidence.
Available guides:
- Adjusting Sales - Payment adjustment issues
- Sales Overview & Reporting - Review sales problems
- End-of-Shift Actions - Shift closing issues