Troubleshooting: Configuring Staff & Roles

Having issues with staff & roles? Find solutions to common problems below.

Problem: I can’t click Create when adding staff#

Solution:

• Confirm all required fields are filled.
• Make sure Enabled is switched on if your environment requires it for activation.
• Confirm a Role is selected in the Permissions section.

Problem: A staff member can’t access a feature they need#

Solution:

• Check which Role is assigned on the staff record (Permissions).
• If the role is correct, review the role’s permissions under HQ → Staff → Roles.