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Completing a Sale

Experienced user? Go here for a quick workflow

What you’ll need

Before you start:

  • Access to your POS terminal with an active sale
  • The appropriate function buttons on your keyboard (e.g., Split Payment, Edit Customer, Discount buttons)
  • Manager permissions (if required for discounts at your venue)

What you’ll learn

After reading this guide, you’ll be able to:

Common Questions

Q: What happens if I try to discount more than the sale total?

The system automatically adjusts the discount to bring the subtotal to $0. It won’t let you over-discount.

Q: Can I remove items after taking a partial payment?

Some functions are restricted once partial payment is taken. If you need to modify the sale significantly, you may need to process a refund.

Q: What’s the difference between Split Payment and Split Bill?

  • Split Payment: One customer using multiple payment methods
  • Split Bill: Multiple customers each paying for their portion of a shared bill

Q: How do I cancel a sale?

Press the cancel function (if available on your keyboard) before taking any payments. After partial payment is taken, cancellation is no longer available.

Q: Can I apply a discount after taking a partial payment?

Yes, you can still apply discounts after partial payments, as long as the sale isn’t finalized.

Next Steps

Now that you know how to complete sales, you might want to:

  • Set up receipt printers to automatically print when sales finalize
  • Configure preset discount and tip buttons for faster service
  • Learn about holding and recalling sales for busy service periods
  • Explore bistro tables and a la carte service for different dining styles

Related guides:

Printing Orders & Receipts
Setting Up Price Lists
Adding product buttons and other components to the grid
Table Functions
More Information

About payment receipts and sales

When you open certain payment functions (like Split Payment or Split Bill), the system creates a payment receipt. A single sale can have multiple payment receipts if payments are taken in separate sessions or splits. The sale remains open until fully paid, but individual receipts finalize when you close their respective windows.

For full technical details: Sales and Receipts

Payment method configuration

Your available payment methods and their behavior are configured in Back Office. Contact your venue manager or administrator if you need additional payment methods added to your keyboard.

Keyboard customization

All function buttons mentioned in this guide (Split Payment, Edit Customer, Fixed Discount, etc.) can be added, removed, or repositioned on your keyboard layout through Back Office configuration.

See: Adding product buttons and other components to the grid

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