Printing Orders and Receipts

What you’ll learn#

After reading this guide, you’ll be able to:

• Print tax invoices, guest bills, and payment receipts from your till
• Send orders to the kitchen or other preparation areas automatically or manually
• Reprint receipts or kitchen dockets when something didn’t print correctly

What you’ll need#

Before you start, make sure you have:

• A receipt printer connected and assigned to your till
• Any required docket (kitchen) printers already set up
• Access to the till with the correct function buttons (e.g. Print Receipt, Review Sales)
• Receipt printer set up and assigned to your till

Understanding Receipts and Order Printing#

Paimnt lets you print receipts for customers and dockets for staff preparing orders. These serve different purposes but are often used together in a sale.

Receipt types (customer-facing)#

📖 What this means: All receipt types use the same receipt template set up on your till.

Order dockets (staff-facing)#

Order dockets send items to the kitchen or preparation area so staff know what to make. These can print automatically during a sale or be reprinted manually if needed.

Printing a Tax Invoice or Bill#

• Finalised sale → Tax Invoice
• In‑progress sale → Guest Bill

Using the Start Print function button#

This requires a Start Print function button on your keyboard.

Steps:

1. Open or complete a sale.
2. Press Start Print.
3. Check the printed receipt.

• In‑progress sale → prints a Guest Bill
• Last finalised sale (before starting a new one) → prints a Tax Invoice

Using the Print Receipt button in Order View#

This requires an Order View item on your keyboard.

Steps:

1. Open the sale in Order View.
2. Press Print Receipt at the bottom‑middle of the screen.

The result depends on the sale status:

• In progress → Guest Bill
• Finalised (before a new sale starts) → Tax Invoice

Using the Split Payment window#

This requires a Split Payment function button.

Steps:

1. Open the Split Payment window.
2. Press Print Receipt (bottom left).

• Before full payment → prints a Guest Bill showing what’s been paid and what’s due
• After full payment (window still open) → prints a Tax Invoice

Using the Review Sales window#

This requires a Review Sales function button.

Steps:

1. Open Review Sales.
2. Select a transaction from the list on the left.
3. Press Print Sale.

• Sale marked In Progress → Guest Bill
• Sale marked Finalised → Tax Invoice

Printing a Payment Receipt Invoice#

A payment receipt invoice shows only payment information, not products or totals.

Using the Review Sales window#

Steps:

1. Open Review Sales.
2. Select the transaction.
3. In the middle panel, find the payment receipts below the products.
4. Click the circle next to the payment receipt you want.
5. Press Print Receipt.

Printing an Order to the Kitchen or Other Order Printer#

Orders can be sent to a docket printer so staff know what to prepare.

⚠️ Important: Docket printers must be set up with the correct tags before they can print. Ensure your docket printers are configured in HQ with the appropriate product tags assigned.

Automatic kitchen printing#

When automatic printing is enabled, dockets print automatically when a sale meets the printing rules.

Manually reprinting a docket#

Use this if the kitchen didn’t receive the order or you need another copy.

Using the Review Sales button#

Steps:

1. Open Review Sales.
2. Select the transaction.
3. Press Reprint Kitchen.

Common questions#

Can I print a receipt after the customer has already left? Yes. You can reprint receipts at any time using the Review Sales window. This is useful if a customer asks for another copy, loses their receipt, or needs it emailed or photographed later.

To do this, open Review Sales, find the transaction (you can search by date or scroll through the list), select it, and press Print Sale. If the sale was finalised, this will print a Tax Invoice.

What’s the difference between a Guest Bill and a Tax Invoice? A Guest Bill is for sales that are still in progress. It shows the items ordered, what has already been paid, and how much is still owing. This is commonly used in restaurants or bars when customers want to check their total before paying.

A Tax Invoice is printed once the sale is fully finalised. It is the official receipt and includes payment totals and tax information. Customers usually need this for accounting or reimbursement purposes.

Why does the wrong type of receipt sometimes print? The receipt type is determined by the status of the sale, not the button you press. If the sale is still open, a Guest Bill will print. If the sale has been finalised and no new sale has started yet, a Tax Invoice will print.

If you expected a Tax Invoice but got a Guest Bill, double-check that the sale was fully paid and finalised before printing.

Can I print multiple receipts for the same sale? Yes. You can print the same receipt multiple times if needed. This is common when customers split a bill, request copies, or if a printer runs out of paper mid-print.

When should I use a Payment Receipt Invoice instead of a Tax Invoice? A Payment Receipt Invoice is useful when you only need to show how a payment was made, not what was sold. For example, if a customer wants proof they paid a deposit or used a specific payment method, this receipt shows only payment details without listing products or totals.

Next steps#

• Review your receipt layout and branding
• Confirm docket printers are placed correctly in the venue
• Train staff on when to use Guest Bills vs Tax Invoices