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Rear Screen Ads
The Rear Screen is the customer-facing display connected to your till that shows promotional content while customers wait. This guide is for venue managers and staff setting up or managing ad campaigns in Paimnt HQ.
What you’ll learn
- Create and schedule ads with precise control over dates, times, days, and locations
- Manage active, paused, and expired ads from the dashboard
- Configure global ad rotation settings for your whole organisation
Understanding the Rear Screen
The Rear Screen automatically cycles through your active ads — you set the rules, and the screen handles the rest.
How Ad Scheduling Works
An ad only displays when all five of the following conditions are true at the same time:
- Ad status is On
- Today’s date is within the configured Start Date → End Date range
- The current time is within the configured Daily Start Time → End Time window
- Today matches a selected Day of the Week
- The till is at one of the selected Specific Locations
If any one condition is not met, the ad will not display — even if everything else is correct.
Example: You set up a “Friday Happy Hour” ad — status is On, the date range is current, and the time window is 5pm–7pm. But you forgot to tick Friday in Days of Week. The ad won’t show, even though everything else is correct.
Ad Scheduling Options
| Option | What it controls | When to use it |
|---|---|---|
| Start Date & End Date | The campaign period (e.g., Jan 1–Jan 31) | Time-limited promotions, seasonal campaigns |
| Daily Start & End Time | Hours the ad shows each day (e.g., 11am–2pm) | Meal-period promotions, happy hour ads |
| Days of Week | Which days the ad appears | Weekday-only specials, weekend promotions |
| Specific Locations | Which venue sites show the ad | Location-specific offers, multi-site campaigns |
| Duration | How long each ad shows per rotation cycle | Short for simple visuals; longer for content that needs reading time |
Refresh Cycle: Changes Are Not Instant
The Rear Screen checks for schedule updates approximately every 30 seconds. After making changes, the screen may continue showing the old content for up to 30 seconds.
To apply changes immediately, log into the till — this triggers an instant refresh.
Example: If you deactivate a Christmas promotion at 11:00 AM, it may still appear until 11:00:30 AM unless you log into the till.
Accessing Rear Screen
Navigate to Paimnt HQ > CFD > Rear Screen
Dashboard Overview
| Metric | What it shows |
|---|---|
| Total Ads | All ads in the system (active + inactive) |
| Active Ads | Ads currently displaying or scheduled to display |
| Inactive Ads | Ads that are paused, scheduled for future dates, or turned off |
The dashboard shows ads in a grid view with each ad’s name, image thumbnail, and status. Use the filter function to sort when managing many ads.
How to Create an Ad
Example: The Beach Cafe wants to promote their new summer cocktail menu on weekday lunchtimes.
- Navigate to Paimnt HQ > CFD > Rear Screen
- Click + Create Ad
- Enter an Ad Name — this is for your internal reference only, customers do not see it
- Set the Duration — how long the ad displays in each rotation cycle
Duration Recommendations
| Duration | Best for |
|---|---|
| 5–10 seconds | Simple offers, logos, quick promotions |
| 15–30 seconds | Menu specials, multi-item deals |
| 30–60 seconds | Events or detailed offers with text to read |
- Configure your Scheduling Options:
| Setting | Purpose |
|---|---|
| Start Date & End Date | Define the campaign date range |
| Daily Start Time & End Time | Set hours the ad displays each day |
| Days of Week | Select which days the ad should appear |
| Specific Locations | Choose which venues display the ad |
- Click Upload JPG Image and attach your ad content
JPG Format Only
Only JPG files are accepted. PNG, GIF, BMP, and other formats will fail to upload. Convert your image to JPG before uploading.
- Click Save or Create Ad
Ads Are Active by Default
Once created, the ad is automatically set to On and will display according to its schedule. If you are not ready to show it yet, deactivate it immediately after saving.
How to Manage Existing Ads
Each ad appears as a card in the dashboard grid showing its current status.
- Locate the ad in the grid
- Click the three-dot menu (⋮) on the ad card
- Select the action you need:
| Option | What it does | When to use |
|---|---|---|
| Edit | Modify name, duration, schedule, or image | Update campaign dates, swap images, adjust timing |
| Deactivate / Pause | Stop the ad from showing — keeps it in the system | Pause seasonal campaigns, temporarily disable offers |
| Delete | Permanently remove the ad | Remove campaigns you will never use again |
Deactivate vs Delete
Deactivate keeps the ad in the system with all its settings intact. You can reactivate it at any time — ideal for seasonal promotions (e.g., Christmas, EOFY sales) you plan to run again.
Delete permanently removes the ad and cannot be undone. Only delete campaigns you are certain you will never need again.
How to Configure Global Ad Rotation Settings
These settings apply across your whole organisation and control how the Rear Screen behaves at all locations.
- Select the profile icon in the top left of Paimnt HQ
- From the menu, select Organisational Settings
- Scroll to the Ad Rotation section at the bottom of the page
| Setting | What it does |
|---|---|
| Enable Ad Rotation | Turn ad rotation on or off for the entire organisation |
| Resume Ads After Order / Delay (seconds) | How many seconds after a transaction ends before ads resume |
| Enable Order Mode Display | When On: shows the customer’s live order on the Rear Screen during the transaction. When Off: continues showing ads during the transaction |
| Title Colour & Rear Screen Theme | Default display options — customisable |
Best Practice: Order Mode Display
Most venues turn Order Mode Display on — customers appreciate seeing their order confirmed on screen as items are rung up. It also reduces “did you add my extra?” queries at the counter.
You should now be able to…
- Create a Rear Screen ad with a scheduled campaign period, daily time window, and location targeting
- Manage existing ads — editing, pausing, or deleting them from the dashboard
- Configure global ad rotation behaviour in Organisational Settings
- Force an immediate screen refresh by logging into the till after making changes
Related Articles
- Digital Advert Screen (DAS) — Set up digital menu boards
- Advertising on CFDs — Quick Guide — Fast workflow reference for experienced users
- Troubleshooting: Advertising on CFDs — Solutions to common Rear Screen and DAS issues
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