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Summary here
Basic Navigation & Product Management
What you’ll need
Before you start, make sure you have:
- Access to a Paimnt Till - either the software installed on your device or web POS access
- Staff login credentials - your clerk username and PIN
- Basic product knowledge - familiarity with your menu items and their names
What you’ll learn
After reading this guide, you’ll be able to:
- Navigate the till screen confidently - understand what each button and indicator does and where to find key information
- Add and remove products from sales - use multiple methods to quickly build customer orders
- Customize products with instructions and options - handle special requests, cooking preferences, and size variations
Common Questions
Q: What happens if I add a product by mistake?
Swipe left on the product line in the Order View and tap the bin icon. It’s removed instantly.
Q: Can I edit instructions after I’ve applied them?
Yes! Double-tap the product line to reopen the Preferences Window, make your changes, and press Apply again.
Q: What if I don’t see a product button on the grid?
Use the Search function - it searches all products in your database, not just the ones with buttons on your current screen.
Q: What does the red online indicator mean?
Your till is offline from the Master Database. You can still take sales, but changes from other tills or the Back Office won’t appear until you’re back online. Sales sync automatically when connection returns.
Q: Can I add instructions to multiple items at once?
No, instructions are added per product. However, if you duplicate a product using the + button, instructions copy automatically.
Q: What if a customer wants something not in the system at all?
Use a “Miscellaneous Item” product with free text enabled, or add a custom instruction to the closest matching product.
Next Steps
Now that you know the basics of navigation and product management, you’re ready to:
- Complete full sales transactions - learn how to take payments and finalize sales
- Handle table sales - manage dine-in customers with table tracking
- Work with held sales - put orders on hold and recall them later
- Process refunds and voids - handle corrections and customer returns
More Information
Understanding Price Levels
The till supports two price levels, allowing you to charge different amounts for the same product (e.g., happy hour pricing vs. regular pricing). Press the price level indicator in the Order View to toggle between levels.
Multi-Select Mode
Advanced users can swipe right on a product line to enable multi-select, allowing bulk operations on multiple products at once. This is useful when applying the same instruction or discount to several items.
Device Mesh Technology
The Mesh Indicator shows how many tills are connected in your network. This mesh system allows tills to share data directly with each other, even if the main server is temporarily unreachable.
Print Queue Management
If prints are backing up, press the Print Queue indicator to view pending jobs and manage the queue manually.