How to Add Tips to a Sale

You can add one tip per sale as either a fixed dollar amount or a percentage. Adding a tip a second time will replace the existing tip.

Tips appear in the order view below the product list in a section marked “Tip:”

< img src=“imagesdocsoperationsoperations-tip-order-view.png” alt=“Tips displayed in the order view.” >

Adding a fixed dollar tip#

✅ Requirement: You need a Fixed Tip function button on your keyboard.

< link-card title=“Adding product buttons and other components to the grid” href="/article/5/#how-to-add-items-to-the-grid" >

Steps:

1. Type the tip amount using the number pad
2. Press the Fixed Tip button

< video-content src=“operations-tip-open-fixed-add” autoplay=“true” muted=“true” loop=“true” >

Example: Type 5 and press Fixed Tip to add a $5 tip.

Adding a percentage tip#

✅ Requirement: You need a Percent Tip function button on your keyboard.

< link-card title=“Adding product buttons and other components to the grid” href="/article/5/#how-to-add-items-to-the-grid" >

Steps:

1. Type the tip percentage using the number pad
2. Press the Percent Tip button

< video-content src=“operations-tip-open-perc-add” autoplay=“true” muted=“true” loop=“true” >

Example: Type 15 and press Percent Tip to add a 15% tip calculated from the sale subtotal.

Changing or removing a tip#

To change the tip amount:

• Just add a new tip using the steps above—it replaces the existing tip

To remove the tip completely:

1. Press the tip line in the order view
2. A red bin icon appears on the right
3. Press the red bin icon

How to Change the Price Level of a Sale

If you’ve set up multiple price lists for your products (e.g., standard pricing and happy hour pricing), you can switch between them during a sale.

< link-card title=“Setting Up Price Lists” href="/article/25/" >

< link-card title=“Adding Or Editing Prices on Products” href="/article/11/#adding-or-editing-prices" >

Understanding price levels#

Price levels are different price lists assigned to products:

• Price List 1: Often your standard pricing
• Price List 2: Could be member pricing, happy hour pricing, etc.

When you switch price levels during a sale:

• Product buttons update to show the new prices
• Products you add after switching use the new price level
• Products already in the sale keep their original price

Switching between price levels#

Steps:

1. Look at the top right corner of the order view—this shows the current price level
2. Press on the price level indicator
3. It toggles between Price List 1 and Price List 2
4. Any new products added will use the selected price level

< video-content src=“operations-price-level-order-view” autoplay=“true” muted=“true” loop=“true” >

How to Discount a Sale

You can apply discounts to reduce the sale subtotal using either fixed dollar amounts or percentages. Multiple discounts can be applied to the same sale.

Discounts appear in the order view below the products in a section marked “discounts:”

< img src=“imagesdocsoperationsoperations-discount-order-view-example.png” alt=“Discount in the Order View” >

Understanding discount types#

Fixed dollar discounts#

How fixed discounts work#

Fixed discounts remove a specific dollar amount from the subtotal.

Example scenario:

Situation 1: You apply a $40 discount to a $38 sale

• The system adjusts the discount to $38 (to bring subtotal to $0)

< img src=“imagesdocsoperationsoperations-discount-sale-fixed-discount-overdiscount.png” alt="$40 discount on a $38 sale" >

Situation 2: You then add an $8 item to the same sale

• The discount increases to $40 as originally intended
• New subtotal: $46 - $40 = $6 due

< img src=“imagesdocsoperationsoperations-discount-sale-fixed-discount-overdiscount-with-another-product.png” alt=“Discount with an added $8 item” >

Applying an open fixed dollar discount#

✅ Requirement: You need a Fixed Discount function button.

< link-card title=“Adding product buttons and other components to the grid” href="/article/5/#how-to-add-items-to-the-grid" >

Steps:

1. Type the dollar amount to discount using the number pad
2. Press the Fixed Discount button
3. The amount is removed from the subtotal and a discount line appears

< video-content src=“operations-discount-open-fixed” autoplay=“true” muted=“true” loop=“true” >

Applying a preset fixed dollar discount#

✅ Requirement: You need a Preset $ Discount button with the amount configured in button properties.

< link-card title=“Adding product buttons and other components to the grid” href="/article/5/#how-to-add-items-to-the-grid" >

Steps:

1. Press the preset discount button (e.g., “$5 Off”)
2. The preset amount is removed from the subtotal and a discount line appears

Percentage discounts#

How percentage discounts work#

Percentage discounts remove a percentage of the subtotal. If you add or remove items after applying the discount, it automatically recalculates.

Example scenarios:

Scenario 1: 10% discount, then $5 discount on a $38 sale

• 10% of $38 = $3.80 off → New subtotal: $34.20
• Then $5 off → Final subtotal: $29.20

< img src=“imagesdocsoperationsoperations-discount-percent-order-percent-first.png” alt=“Applying the % Discount First” >

Scenario 2: $5 discount, then 10% discount on a $38 sale

• $5 off → New subtotal: $33.00
• 10% of $33 = $3.30 off → Final subtotal: $29.70

< img src=“imagesdocsoperationsoperations-discount-percent-order-fixed-first.png” alt=“Applying the Fixed Discount First” >

Scenario 3: Two 10% discounts on a $38 sale

• First 10% of $38 = $3.80 off → New subtotal: $34.20
• Second 10% of $34.20 = $3.42 off → Final subtotal: $30.78
• (This is not 20% off—each calculates from the reduced subtotal)

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Applying an open percentage discount#

✅ Requirement: You need a Percent Discount function button.

< link-card title=“Adding product buttons and other components to the grid” href="/article/5/#how-to-add-items-to-the-grid" >

Steps:

1. Type the percentage using the number pad (e.g., type 15 for 15%)
2. Press the Percent Discount button
3. The percentage is calculated, removed from the subtotal, and a discount line appears

< video-content src=“operations-discount-open-percent” autoplay=“true” muted=“true” loop=“true” >

Applying a preset percentage discount#

✅ Requirement: You need a Preset % Discount button with the percentage configured in button properties.

< link-card title=“Adding product buttons and other components to the grid” href="/article/5/#how-to-add-items-to-the-grid" >

Steps:

1. Press the preset discount button (e.g., “10% Staff Discount”)
2. The percentage is calculated, removed from the subtotal, and a discount line appears

Removing a discount#

You can remove any discount before the sale is finalized.

Steps:

1. Press the discount line in the order view
2. A red bin icon appears on the right side
3. Press the red bin icon