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Can’t find the answer you need?
Our support team is here to assist you with any questions or issues.
Website Under Construction: This help file is still under construction and may have some links to pages that are not yet available. We apologise and are working to get these pages, and the rest of the help pages, finished and available to you.
What You’ll Find in Support
Troubleshooting guides and solutions organized by category. Each support article provides:
- Common problems with clear symptoms
- Step-by-step solutions for quick fixes
- FAQ sections answering frequent questions
- Links back to detailed Basics articles
- Links to workflows for quick reference
🗂️ Database Setup Troubleshooting
Solutions for HQ configuration problems.
Available troubleshooting:
- Creating Your Product List - Product setup issues
- Configuring Your Till Keyboard - Keyboard configuration problems
- Organising Products with Tags - Tag system issues
- Setting Up Price Lists - Price list problems
- Configuring Payment Methods - Payment method issues
🍽️ Managing Orders Troubleshooting
Solutions for till operations and order management problems.
Available troubleshooting:
- Table Functions - Table and covers/pax issues
- Special Sale Actions - Hold/recall/cancel problems
- Completing a Sale - Payment processing issues
- Printing Orders & Receipts - Printing problems
- Basic Navigation & Product Management - Till navigation issues
👔 Management Functions Troubleshooting
Solutions for supervisory and reporting problems.
Available troubleshooting:
- Adjusting Sales - Payment adjustment issues
- Sales Overview & Reporting - Review sales problems
- End-of-Shift Actions - Shift closing issues